Frequently asked
Quick answers to the most common questions. Can't find what you need? Message us on WhatsApp.
- How does DroppSL work?
- Browse local stores, add items to your cart, and check out. We deliver to your door — usually the same day.
- Where do you deliver?
- Each shop covers its own delivery areas, and checkout shows you which ones — with the fee and time for each — once you pick a shop. If yours isn't listed yet, reply NOTIFY on WhatsApp and we'll tell you when it is.
- What hours?
- We take orders 24/7. Deliveries run from 7:00 AM to 8:00 PM, same day for orders before 5:00 PM. Individual stores set their own opening hours.
- How do I pay?
- On your phone, right after you confirm the order. Depending on the shop you'll either get a prompt on your handset to approve, or a link to your payment app. The payment screen tells you which, and we detect it within seconds.
- What if I cancel after paying?
- Refunds take 24–48 hours and go back the way the payment came.
- What's the OTP for?
- When your agent arrives, you'll read them a 4–6 digit code from your phone. That's how we make sure the order went to the right person.
- I'd rather use WhatsApp.
- Send ORDER to +232 30 185025. Same stores, same prices, same agents.